Frequently Asked Questions – FAQs
Can you explain how your writing service works?
The ordering process at Grand-Essays.com was designed with our customers’ ease and convenience in mind. You simply need to complete a short order form and pay the indicated amount. After that, you just have to wait while we write your paper according to the deadline you specified.
Just remember to provide any detailed instructions you have about your assignment or upload any related materials while completing the order form. Here is a closer look at how it all works:
- Begin by completing the order form and submitting payment.
It may be that different questions occur to you about your essay order or our writing services during the order placement process. If so, you will see an ‘information’ box beside each field, which you can click on to get more details about that particular step. For example, you might have some questions about how to describe your paper’s requirements or how to upload various materials. Once you have completed the order form, you will be redirected to an interactive customer page where the status of your order will be displayed. From this page, you will also be able to communicate with your assigned writer or with our support team.
- Your paper is then assigned to a writer.
Once our company receives payment for your order, our Human Resources team will identify a suitably-qualified writer for your project. That person will be sufficiently skilled and qualified to write your paper as per your requirements. Should our writer require any specialist software or literature sources, please be sure to provide these or let us know where to locate them.
- Upon completion, your finished paper will be uploaded to the interactive customer area for you to access directly.
Once our writer has completed your order, it will be uploaded in Microsoft Word (.doc) format to the interactive customer area. If, however, you notice that changes are needed, you may request a free-of-charge revision. The timeframes for requesting free revisions are:
- up to 48 hours (two days) after deadline expiry for orders that total between 1 and 19 pages
- up to 30 days (one month) after deadline expiry for longer orders, e.g., those of twenty pages or more.
It will be necessary to provide a revision deadline and clear instructions for any revision work. Check out our Revisions Policy for more information.
By what means can I pay for any orders I place at Grand-Essays.com. Are your payment processing systems secure?
Currently, our company works with 2Checkout and PayPal. Both these service providers are reliable, renowned for the superior quality of their services, and guarantee security and speed when it comes to processing online payments. These payment methods are entirely legal and we have so far successfully used them to process countless transactions with private individuals and businesses. Upon completing our company’s order form, our system will direct you to your Grand-Essays.com account page where you will be given the option of choosing between these two payment methods. When you make your choice, you will be re-directed to the website of the chosen service provider to complete the transaction. You will receive step-by-step guidance throughout the whole payment process. Our company will receive your payment within a few minutes and we will assign a writer to your order. Feel free to take a look at the official websites of PayPal or 2Checkout for more information about these providers.
Do you offer refunds?
Yes, through our money back (or refunds) guarantee. In the event you think our writer did not follow your instructions, tell us and explain why you believe a refund is necessary. Refund applications may be submitted for up to 2 weeks (14 days) after an order is completed except the cases of plagiarism where no time constraints are applied. However, we will require a reliable plagiarism report to prove our guilt. Each case is investigated and responded to in three to four business days.
Will I be able to contact my writer directly?
Yes. You can use our company’s messaging service, which is located in the interactive customer area, to communicate directly with your assigned writer. You will be notified by email whenever we send a message. However, it is your responsibility to monitor your messages throughout the writing process so that you do not miss any important information from our administration or the writer.
Does your company use paper or essay databases?
We upload every completed paper to the customer’s profile page. If you ask us, we will delete papers from this area. You have our assurance that every paper is fully plagiarism-free and never reused. Each text is tested for plagiarism by using a sophisticated detection system because our aim is to provide only authentic work. Furthermore, you have our assurance that we do not distribute or resell papers.